Privacy Notice

Protecting your privacy and ensuring a secure shopping experience is our top priority. This Privacy Notice explains how we collect, use, store, and protect your personal data when you browse our website or purchase our communication products, including Lora devices and wireless communication accessories.

 

1. Information We Collect
We collect data to provide a better, safer, and more personalized experience. Information we gather includes:

1.1 Personal Identification Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing & Shipping Address
  • Payment Information (processed securely)

1.2 Technical Information

  • Device type
  • Browser type
  • IP address
  • Your browsing behavior on the website
  • Interaction data with our pages and services

1.3 Transaction Information

  • Products you purchased
  • Order numbers & timestamps
  • Payment and refund history

 

2. How We Use Your Information
We use your data only for legitimate business purposes and for improving your overall experience.

2.1 Order & Service Processing

  • Confirming and completing your orders
  • Coordinating shipping and delivery
  • Offering customer service and after-sales support

2.2 Communication & Notifications

  • Order confirmation and shipment updates
  • Service-related notifications
  • Exclusive offers, promotions, and product news (optional subscription)

2.3 Website Improvement

  • Analyzing website usage
  • Enhancing user navigation, speed, and performance
  • Improving product recommendations and customer experience

2.4 Security & Fraud Prevention

  • Protecting transactions
  • Detecting and preventing fraudulent activity
  • Ensuring a safe online environment

 

3. How We Protect Your Information
We implement strict security measures to keep your personal data safe:

  • PCI-compliant encrypted payment processing
  • Secure HTTPS communication
  • Limited internal access to sensitive data
  • Partner service providers required to follow strict confidentiality standards

Your data is safeguarded through both physical and digital protection protocols.

 

4. How We Share Your Information
We do not sell, rent, or trade your personal information.
We only share data with trusted third-party partners necessary for operating our business, such as:

  • Payment processors
  • Shipping carriers
  • Website analytics providers
  • Technical support services

All partners must meet our privacy and security standards and comply with data protection laws.

 

5. Your Data Rights
You maintain full control over your personal information. You may request:

  • Access to your personal data
  • Corrections for inaccurate information
  • Deletion of your personal information (where legally permitted)

To make any request, please contact us at: info@twopigeon.com

 

6. Cookies & Tracking Technologies
Our website uses cookies to optimize your browsing experience and improve website performance. Cookies help us:

  • Remember your preferences
  • Improve page loading speed
  • Provide relevant product suggestions
  • Analyze website performance and traffic

You can disable cookies through your browser settings, though some site features may not function properly.

 

7. Updates to This Privacy Notice
We may update this Privacy Notice to reflect:

  • Changes in legal requirements
  • Improvements to our services
  • Updates in our data protection policies

Any revised version will be posted on this page with a new effective date.

 

8. Contact Information
If you have questions, concerns, or requests regarding your personal information or our privacy practices, please contact us: info@twopigeon.com

TWOPIGEON Customer Support Team