Shipping & Delivery Guide – Fast, Reliable & Free Worldwide Shipping
TWOPIGEON committed to providing fast, reliable, and worry-free delivery for every customer. Our young and energetic service team ensures a smooth experience—from the moment you place your order to the moment your products arrive.
This Shipping & Delivery Guide explains everything you need to know about free shipping, global delivery, tracking, lost packages, customs, and order support.
1. Free Shipping on All Orders
We proudly offer free worldwide shipping on all orders with no minimum purchase required.
All packages are shipped using registered airmail, ensuring safe and secure delivery to your address.
2. Global Delivery Coverage
TWOPIGEON ships to most countries around the world.
If your country is not available at checkout (examples: Aruba, Bhutan, Congo, etc.), please contact us.We will do our best to arrange an alternate delivery solution.
3. Estimated Shipping Times
Shipping times vary depending on your location. Below is our general delivery guideline:
Please note:
Delivery times may extend due to holidays, customs inspections, or unexpected events.
Remote areas may require an additional few days.
4. Order Processing Time
All orders are processed within 2 business days before shipping.
Processing time is separate from the shipping duration.
5. Tracking Your Order
Once your package is shipped, we will email you a tracking number.
You can track your shipment on www.17track.net, one of the world's leading universal tracking platforms.
17TRACK supports tracking for:
DHL, FedEx, UPS, USPS, China Post, 4PX, E-Packet, and many other carriers.You will also receive automatic tracking updates directly from the 17TRACK system.
6. Lost or Damaged Packages
We take responsibility for packages that are lost or damaged during shipping.If your package is lost:
If your package arrives damaged:
You don’t need to worry—we are always here to help.
7. Customs & Import Taxes
Please note that customs duties, import taxes, and related fees are the responsibility of the customer.
By placing an order on twopigeon.com, you agree that such charges may be applied by your local customs office.
If you wish for us to declare a lower value to help reduce import duty, simply leave a message or contact us—we will assist accordingly.
8. Order Cancellation Policy
You may cancel your order within 24 hours if it has not yet been shipped.
If your order is still in the processing stage, we will issue a full refund.
However, if the package has already been handed over to the shipping carrier, the order cannot be canceled.
Thank you for your understanding.
9. Wrong Address Policy
It is important to provide the correct shipping address when placing your order.
If you notice an error, please contact us immediately at support@twopigeon.com and provide:
We will update your information if the order has not been shipped yet.
10. Peak Season Shipping Delays
During global peak periods—such as holidays, Black Friday, or local postal congestion—shipping times may be slightly delayed.
If this happens, feel free to contact us. We will help communicate with the courier and check the latest status.
Checking with your local carrier may also provide faster updates.
11. Need Help? Contact Us Anytime
If you have any questions or concerns about your order, shipping, or delivery, please contact us: support@twopigeon.com .Our customer service team is ready to assist you at any time.
