We focus on delivering reliable and high-quality communication products that you can trust. Every item goes through strict quality control to ensure top performance.
This page provides complete details about our Warranty Policy and Return & Refund Policy, including what is covered, what is excluded, and how to submit a claim.
Most products purchased directly from www.twopigeon.com come with a 2-year warranty covering manufacturing defects under normal use.
Our warranty applies only to non-human damage under normal use, including:
Defects in hardware or software
Repair or replacement of defective components within the warranty period
Certain situations fall outside our warranty coverage.
Dropped or physically damaged products
Unauthorized disassembly or tampering
If the damage is caused by improper use, it is not eligible for free repair or replacement.
To file a warranty claim:
1.Contact Us
Email support@twopigeon.com with a detailed description of the issue.
2.Provide Proof of Purchase
Order number or receipt may be required.
3.Return the Item
TWOPIGEON will pay for freight if problem from TWOPIGEON and covers shipping for the repaired item back to you
If the product was damaged due to improper use:
Customer must cover:
Replacement parts
Repair services
Shipping costs (both directions)
If the product is severely damaged and non-repairable, repair and shipping costs are not covered.
If your order arrives incorrect,please contact with us immediately,we will answer within 24-48hours.
Warranty is void if the product is modified, altered, or repaired by unauthorized parties.
Shipping Damage:Provide clear photos of the product, packaging, and visible shipping labels.
Warranty applies only to purchases made directly at www.twopigeon.com (not third-party sellers).
We want every customer to have a smooth and worry-free shopping experience. If you're not satisfied with your purchase, we are here to help with returns and exchanges.
Returns must be initiated within 30 days of receiving your order
Unauthorized returns will not be accepted
Returned items must be:
Unused and unworn
In original condition
With tags attached
In original packaging
Accompanied by proof of purchase
We will use a trackable shipping method.
We will responsible if the parcel lost on delivery
We will not responsible if parcel arrived after long time no receive.
Items lost or damaged due to customer misuse
8.5.1. Initiate Return
Email sales@twopigeon.com with:
8.5.2.Offer some Photos/videos of the item,so that we able to clean the problem.
8.5.3.Offer Your order number
Our team will respond within 3 business days.
1.Ship the Item Back
After approval, you will receive return instructions and an address.
Unauthorized returns will not be accepted.
2.Refund or Exchange
After receiving the return, we inspect items within 3–5 business days.
Then we will:Ship a replacement (exchange), or Issue a refund to your original payment method
Wrong item received
Defective item caused by our error
We pay for return shipping and issue a full refund
Choose incorrect model after parcel arrived
Change of mind after parcel arrived
No longer needed
Customer is responsible for shipping fees
(No restocking fee)
Approved refunds will be issued within 2–3 business days to the original payment method
If the refund does not appear, please contact your bank or card provider
Shipping costs are non-refundable
If the order has not been shipped, we can cancel it and issue a full refund
Once the package has shipped, the order cannot be canceled
Reliable Quality: Every product is tested before shipping
Dedicated Support Team: We help with warranty and technical questions
Hassle-Free Experience: Simple and efficient warranty process
Contact with us freedly via Email: support@twopigeon.com,will be answer within 24-48hours.
